Shipping
Shipping Policy
Thank you for visiting and shopping at Lux Hair. The following information sets out the terms and conditions that constitute our Shipping Policy.
- Processing your Order
An email confirmation is sent to your e-mail address after placing your order. Please keep this e-mail as proof of your purchase.
- Shipment Processing Time
Processing time refers to the time it takes for us to prepare your order for shipping.
After your payment is authorised and verified, all orders are processed within 5 business days. We will contact you for some reason if there are any delays.
However, some orders may ship within as few as 2 business days and some may take up to 10 business days.
- Shipment Locations
3.1. Domestic and International
Lux Hair ships domestically as well as internationally. If you have a question about domestic or international deliveries, please contact us at support@luxhair.com.au.
3.2. Shipping Restrictions
Our company does ship to both commercial and domestic addresses. Customers can have their products shipped to a P.O box.
- Shipment rates and delivery estimates
We endeavor to get your order to you as soon as possible. Once your order is placed, an estimated delivery time will be provided to you. Delivery times are estimates and commence from the date of shipment, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order. Estimated arrival dates are not guaranteed. Weather delays and other unforeseen circumstances may impact deliver time. Unless there are exceptional circumstances, we make every effort to fulfil your order.
- Express Shipping
The order will arrive within 1-5 days business days.
Express Shipping costs $19.95.
- Standard Shipping
The order will arrive within 5 to 10 days business days.
Standard Shipping costs $14.95.
Note: Subject to placing your order before specific cut-off times.
4.1. Please note:
- Business day means Monday to Friday, except public holidays.
- Orders are not shipped or delivered on weekends or public holidays.
- Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered.
- Products may be delivered in separate shipments.
- When placing your order, we consider these factors when calculating the Estimated Delivery Date:
- Transit Time: The amount of time it takes your order to leave our distribution centre and arrive at the local delivery carrier.
- Weight factor: Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simple add the items you would like to purchase to your cart, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.
- We will not be responsible for wrong shipping address if you provide incorrect information.
- Tracking Options
Lux Hair aims to provide visibility and transparency throughout the shipment process. Once your order is confirmed and shipped, you will receive a link to track your package.
5.1. Domestic and International
This service comes with tracking and your tracking number will be sent to you once it has been posted. If we are requested to make alternative shipping arrangements we cannot guarantee tracking and will not be responsible for the delivery of orders sent internationally.
- Damages
If there is any damage to the packaging on delivery, contact us immediately at support@luxhair.com.au
- Missing or Lost Package
There are several reasons why a package gets lost or becomes a deliver exception. We’ve found that, more often that not, the package is either in the building or with a neighbor. Lux Hair politely requests that customers look in common courier hiding spots. Please take a look around and let us know if you find it. If you haven't located your order, please contact us at +61 435 114 515 to report missing or lost packages.
- Questions
If you have any questions about the delivery and shipment of your order, please contact us at support@luxhair.com.au